ER Navigator helps you understand the process and logistics of emergency care. It does not provide medical advice.
Always follow the instructions of your doctors and nurses
Never delay seeking care based on anything here
In an emergency, call 911
This tool is designed to reduce confusion and anxiety — not replace clinical judgment.
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ER Navigator
🇨🇦 Built for International Students in Canada
You're not alone in that waiting room.
A calm, practical guide through Canadian emergency rooms — from triage to discharge, and everything in between.
⚠️ This guide covers process & logistics only — not medical advice. Always follow your care team.
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Hi! I'm here to help you navigate the ER. I can explain how triage works, what to expect during a long wait, your rights as a patient, and how to communicate with staff. What's on your mind? 💙
Select your situation to see step-by-step guidance:
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International Student (UHIP)
Covered under the University Health Insurance Plan at UTSC
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Ontario Resident (OHIP)
Covered under Ontario's provincial health insurance plan
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Visiting / Travel Insurance
Visiting Canada with travel or visitor's health insurance
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Out-of-Province Student
From another Canadian province studying in Ontario
Show these phrases to hospital staff if you're having trouble communicating: